Cookie policy

Last updated: October 2026

This Cookie Policy explains how Plymouth Heating Solutions Ltd uses cookies and similar technologies when you visit our website.

It should be read alongside our Privacy Policy, which explains how we collect, use and protect personal information.

1. What Are Cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.

They allow websites to recognise your device and can be used for purposes such as keeping the website secure, remembering your preferences, understanding how visitors use the website and measuring the effectiveness of advertising.

We may also use similar technologies, such as tracking pixels, tags and local storage.

For simplicity, we refer to all of these technologies as “cookies” throughout this policy.

2. How We Use Cookies

Plymouth Heating Solutions Ltd may use cookies to:

Make our website work correctly
Keep the website secure
Remember your preferences
Understand how visitors use our website
Measure website performance
Improve our website and customer experience
Understand which pages and services are most useful to visitors
Measure the effectiveness of our advertising
Help us understand how customers find our website
Support online forms, quotation tools and other website functionality

The cookies used on our website may change as we update our website, marketing systems or third-party services.

3. Strictly Necessary Cookies

Some cookies are essential for the website to work correctly.

These may be used for purposes such as:

Website security
Preventing fraudulent activity
Remembering cookie preferences
Maintaining website sessions
Loading and displaying pages correctly
Supporting forms and essential website functionality

Because these cookies are necessary for the website to function or provide a service you have requested, we do not normally require your consent to use them.

Disabling these cookies through your browser may affect how the website works.

4. Analytics Cookies

Analytics cookies help us understand how people use our website.

They may collect information such as:

Which pages you visit
How long you spend on the website
How you arrived at the website
Which pages you interact with
General device and browser information
Website performance information

This information helps us understand which parts of the website are working well and where improvements can be made.

Where required, analytics cookies will only be activated after you have given your consent through our cookie banner.

5. Advertising and Marketing Cookies

We may use advertising and marketing technologies to understand the effectiveness of our advertising and show more relevant advertising.

These technologies may help us:

Measure conversions from advertising campaigns
Understand whether an advert resulted in an enquiry
Create advertising audiences
Measure advertising performance
Limit how often an advert is shown
Show advertising to people who have previously visited our website

These may include technologies provided by advertising platforms such as Meta or Google.

These cookies will only be used where we have obtained the appropriate consent.

6. Functional Cookies

Functional cookies allow our website to provide enhanced features and remember choices you make.

For example, they may remember:

Your website preferences
Previously selected settings
Form information
Features you have interacted with

If these cookies are not strictly necessary, they will only be used where the appropriate consent has been provided.

7. Third-Party Cookies

Some cookies on our website may be provided by third-party services.

Depending on the services used on the Plymouth Heating Solutions website, these may include providers such as:

Google
Meta
Website hosting providers
Analytics providers
Customer relationship management platforms
Embedded video providers
Online quotation or form providers
Marketing and advertising platforms

These providers may use information collected through their technologies in accordance with their own privacy and cookie policies.

We recommend reviewing the privacy information provided by any third-party services you interact with.

8. Google Analytics

If Google Analytics is enabled on our website, it may be used to understand how visitors interact with our pages and services.

Google Analytics may collect information including device information, browser information, approximate location, pages viewed, session information and how visitors arrived at our website.

Where consent is required, Google Analytics will not be activated until you have accepted analytics cookies through our cookie preferences.

9. Google Advertising

We may use Google advertising services to promote Plymouth Heating Solutions and understand whether our advertising generates enquiries or other actions.

Google technologies may be used for purposes including conversion measurement, remarketing and advertising performance.

Advertising cookies will only be activated where the appropriate consent has been provided.

10. Meta Pixel

We may use the Meta Pixel or related Meta technologies to measure the effectiveness of advertising on Facebook and Instagram.

These technologies may help us understand whether someone who viewed or clicked an advert later visited our website, completed a form or performed another relevant action.

They may also be used to create advertising audiences or improve advertising relevance.

The Meta Pixel and similar advertising technologies will only be activated after the appropriate cookie consent has been provided.

11. Embedded Content and Videos

Our website may contain embedded content such as videos.

Third-party providers may place cookies or use similar technologies when you interact with embedded content.

Where these technologies are not strictly necessary, we will seek the appropriate consent before they are activated.

12. Online Forms and Quotation Tools

Our website may include enquiry forms, quotation tools, survey booking forms or grant eligibility tools.

Some of these services may use cookies to maintain your session, remember information or support the functionality of the tool.

Where cookies are strictly necessary to provide a service you have requested, they may be used without consent.

Any non-essential analytics or marketing cookies associated with these services will only be used where appropriate consent has been obtained.

13. Managing Your Cookie Preferences

When you first visit our website, you may be shown a cookie banner allowing you to choose which categories of cookies you wish to accept.

You may be able to:

Accept all cookies
Reject non-essential cookies
Select individual cookie categories
Change your cookie preferences later

Strictly necessary cookies cannot normally be disabled through the cookie preference centre because they are required for essential website functionality.

You can change or withdraw your consent at any time through the cookie settings available on our website.

14. Browser Controls

Most web browsers also allow you to manage cookies through their settings.

Depending on your browser, you may be able to:

Delete existing cookies
Block future cookies
Block cookies from particular websites
Block third-party cookies
Receive notifications when cookies are being used

Blocking cookies through your browser may affect the functionality of our website and other websites you visit.

15. How Long Cookies Remain on Your Device

Cookies may be either:

Session cookies – these normally expire when you close your browser.

Persistent cookies – these remain on your device for a defined period or until you delete them.

The exact duration depends on the individual cookie and the service that provides it.

We periodically review the cookies used on our website and their retention periods.

16. Changes to Our Use of Cookies

We may change the cookies and technologies used on our website as our services, website and marketing activities develop.

If we introduce new cookies or use existing technologies for new purposes that require consent, we will update our cookie controls and request new consent where required.

We may also update this Cookie Policy to reflect changes to our practices or legal obligations.

17. Your Privacy

Some cookies and tracking technologies may involve the collection or processing of personal information.

For more information about how Plymouth Heating Solutions Ltd handles personal information, please read our Privacy Policy.

18. Contact Us

If you have any questions about our use of cookies or your privacy, please contact:

Plymouth Heating Solutions Ltd
Unit 2, Oak Court
Plymouth
PL21 9GP

Email: office@phsheating.co.uk
Telephone: 07507 783358