Terms of use

Last updated: October 2026

These Terms of Use explain the rules that apply when you access and use the Plymouth Heating Solutions Ltd website.

By using our website, you agree to these terms. If you do not agree with them, please stop using the website.

1. About Us

This website is operated by:

Plymouth Heating Solutions Ltd
Unit 2, Oak Court
Plymouth
PL21 9GP

Email: office@phsheating.co.uk
Telephone: 07507 783358

Plymouth Heating Solutions provides heating services including air source heat pump installations, boiler installations and central heating systems across Devon, Cornwall and surrounding areas.

2. Using Our Website

You may use our website for lawful personal or business purposes, including:

Learning about our services
Requesting information
Requesting a quotation or estimate
Booking or requesting a survey
Checking information about heat pumps, boilers and central heating
Learning about available grants and government schemes
Watching our heating and heat pump video guides
Contacting our team

You must not use the website:

For any unlawful or fraudulent purpose
To interfere with its operation or security
To introduce viruses, malware or other harmful technology
To attempt to gain unauthorised access to our website or systems
To copy or commercially exploit our content without permission
To submit false, misleading or fraudulent information

3. Website Information

We make reasonable efforts to ensure the information published on our website is accurate, clear and up to date.

However, heating technology, manufacturer specifications, government schemes, energy prices, regulations and industry guidance can change.

Information on this website is therefore provided for general information and should not be treated as a personalised technical assessment or guarantee.

A property survey may be required before we can recommend a heating system or confirm installation requirements.

4. Quotes and Estimates

Any prices, estimates or indicative costs shown on our website are provided for guidance unless we expressly confirm otherwise.

An online estimate does not constitute a binding quotation or contract.

The final cost of an installation may depend on factors including:

Property size
Heat-loss calculations
Existing heating system
Pipework
Radiator requirements
Hot water requirements
Electrical requirements
Equipment selection
Installation location
Property access
Additional works required

Where appropriate, we will provide a formal quotation after assessing your requirements.

A contract for installation services will only arise when the relevant quotation or agreement has been accepted in accordance with the terms provided with it.

5. Heat Pump Grants and Government Schemes

Our website may contain information about government funding, including the Boiler Upgrade Scheme.

Grant amounts, eligibility requirements, deadlines and scheme rules are determined by the relevant government bodies and scheme administrators and may change.

Any grant information shown on our website is correct to the best of our knowledge at the time of publication but should not be treated as a guarantee that a particular property or customer will qualify.

Where applicable, we can help explain the process and assess whether your proposed installation appears to meet the relevant requirements.

Final eligibility remains subject to the rules of the applicable scheme.

6. Online Calculators and Eligibility Tools

Our website may contain calculators, quotation tools, eligibility checkers or similar interactive features.

Results produced by these tools are estimates based on the information provided by you and any assumptions built into the tool.

They should not be treated as:

A guaranteed quotation
A guaranteed grant entitlement
A final system design
A full heat-loss calculation
Professional advice specific to your property

Final recommendations and prices may change following a survey or technical assessment.

You are responsible for ensuring that the information you enter into these tools is accurate.

7. Booking a Survey or Appointment

Submitting an appointment or survey request through our website does not necessarily guarantee that the requested date or time is available.

Where required, a member of our team will contact you to confirm the appointment.

If circumstances beyond our reasonable control require an appointment to be changed, we will make reasonable efforts to arrange an alternative time.

8. Our Services

Information about our services on this website is intended to provide a general overview.

The exact scope of work for your property will be set out within the quotation, proposal or agreement provided to you before work begins.

These website Terms of Use do not replace any separate terms and conditions supplied with a quotation or installation agreement.

If there is a conflict between these website terms and a specific signed or accepted installation agreement, the terms applying specifically to that installation will take priority in relation to the work concerned.

9. Consumer Rights

Nothing within these Terms of Use is intended to exclude or restrict any legal rights that cannot lawfully be excluded.

If you are purchasing services from us as a consumer, you may have rights under UK consumer protection legislation.

Any separate contract for our services will operate alongside those statutory rights.

10. Cancellations

The cancellation rights applying to a quotation, survey, order or installation will depend on the circumstances in which the contract was entered into and the service being provided.

Where you have a statutory right to cancel, nothing in these Terms of Use removes that right.

Any specific cancellation arrangements relating to an installation will be explained within the relevant quotation, contract or accompanying terms.

11. Intellectual Property

Unless otherwise stated, the content on this website belongs to Plymouth Heating Solutions Ltd or is used with the permission of the relevant owner.

This includes:

Text
Branding
Logos
Graphics
Photographs
Videos
Website design
Written guides
Illustrations
Downloads and other materials

You may view and use website content for your own personal, non-commercial purposes.

You must not reproduce, distribute, modify, publish, sell or commercially exploit our website content without our prior written permission.

12. Customer Reviews and Project Images

Our website may display customer reviews, testimonials, photographs or examples of previous installations.

Customer experiences and project results can vary depending on the property, heating system, customer requirements and other circumstances.

A previous customer’s results should not be interpreted as a guarantee that another property will achieve exactly the same outcome.

Where photographs of customer properties are used, we will seek any permissions required for their publication.

13. Energy Savings and Efficiency

We may discuss potential energy savings, efficiency improvements or heating performance on our website.

Actual results will vary depending on factors including:

Property construction
Insulation
Heating demand
Energy tariffs
Outdoor temperatures
System design
Heating controls
Customer behaviour
Previous heating system

Unless expressly stated within a specific written agreement, examples of potential savings or efficiency should be treated as illustrative rather than guaranteed.

14. Third-Party Websites

Our website may contain links to websites operated by third parties, including manufacturers, government organisations, accreditation bodies or other external services.

These links are provided for convenience and information.

We do not control third-party websites and are not responsible for their content, availability, privacy practices or security.

A link does not necessarily mean that Plymouth Heating Solutions endorses everything contained on that website.

15. Website Availability

We aim to keep our website available and functioning correctly.

However, we cannot guarantee that it will always be available without interruption or error.

We may suspend, withdraw, change or update parts of the website where reasonably necessary for maintenance, security, improvements or other operational reasons.

16. Liability

We do not exclude or limit liability where doing so would be unlawful.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot legally be excluded.

Subject to those protections, Plymouth Heating Solutions Ltd will not be responsible for losses arising solely from reliance on general website information where a property-specific survey, quotation or professional assessment would reasonably have been required.

Nothing in this section affects your statutory consumer rights.

17. Website Security

We take reasonable steps to maintain the security of our website.

However, we cannot guarantee that the website will always be completely free from viruses or other harmful material.

You should use appropriate security software and precautions when accessing websites and downloading content.

You must not deliberately attempt to compromise, disrupt or gain unauthorised access to our website, hosting systems or associated technology.

18. Privacy

Your use of our website may involve the collection and processing of personal information.

Please read our Privacy Policy for information about:

What personal information we collect
Why we collect it
How it is used
Who it may be shared with
How long it is retained
Your data protection rights

19. Cookies

Our website uses cookies and similar technologies.

Please read our Cookie Policy for information about the cookies we use and how you can manage your preferences.

20. Changes to These Terms

We may update these Terms of Use from time to time to reflect changes to:

Our website
Our services
Technology
Business practices
Government schemes
Legal or regulatory requirements

The latest version will be published on this page.

The date shown at the top of the page indicates when these terms were most recently updated.

21. Governing Law

These Terms of Use are governed by the laws of England and Wales.

If you are a consumer, you may also have rights relating to the courts and laws applicable where you live.

Nothing in these terms removes any rights available to you under applicable consumer law.

22. Contact Us

If you have any questions about these Terms of Use or information displayed on our website, please contact: